Thank you for choosing RKRM Group for your loyalty program needs. We strive to provide excellent service and customized solutions tailored to meet the unique requirements of each of our clients in the hotel industry.
As part of our commitment to transparency and clear communication, we want to outline our policy regarding refunds:
Customized Solutions: At RKRM Group, we specialize in providing customized loyalty programs designed specifically for each client. These programs are developed based on extensive consultation and understanding of your business needs. Due to the personalized nature of our services, refunds are not available once the project has commenced.
Service Completion: Our team works diligently to ensure that your loyalty program is implemented efficiently and effectively. Once services have been initiated and work has commenced, refunds will not be provided, regardless of the stage of completion.
Change Requests: We understand that circumstances may change, and adjustments to the loyalty program may be necessary. While we strive to accommodate reasonable change requests to the best of our ability, please note that such changes may incur additional fees and will not warrant a refund of any previously paid amounts.
Client Satisfaction: Our priority is to ensure your satisfaction with our services. In the event that you are dissatisfied with any aspect of our work, we encourage you to communicate with us promptly so that we can address your concerns and make every effort to resolve any issues to your satisfaction.
Force Majeure: RKRM Group shall not be liable for any failure or delay in performing its obligations under the agreement if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of nature, government restrictions, wars, and any other similar events.
By engaging with RKRM Group for your loyalty program needs, you acknowledge that you have read, understood, and agreed to the terms of our No Refund Policy outlined above.
If you have any questions or require further clarification regarding our policy, please do not hesitate to contact us. We value your business and are committed to providing exceptional service.
Thank you for choosing RKRM Group.
RK Relationship Management Pvt. Ltd.
is a hospitality marketing company that works with hotel clients to provide customized, cost-effective, and long-term marketing solutions, focused on service excellence & disciplined execution.